Terms of Service

These terms apply to internet service providers ("ISPs", "you") who use 4K Net Billing ("the platform", "we") to run their business: billing, hotspot sales, router management and customer communication. By creating an account you agree to them.

1. Your account

• You must give accurate business details and a phone number you control. Keep your password private; you're responsible for what happens under your account and your staff accounts.
• Trial accounts run for 14 days. We may suspend accounts that are abused, unpaid or used against these terms, and we'll tell you why.

2. Your customers and your network

• You are the provider of internet service to your customers. Their contracts, pricing, support and any refunds are between you and them.
• You must have the right to manage the routers, OLTs and other equipment you connect, and you're responsible for the services you configure on them.
• You must follow Kenyan law, including the Communications Authority's licensing rules and the Data Protection Act, 2019, for the customer data you put into the platform.

3. Payments

• M-Pesa payments go through your own Daraja account or, if you choose, through the platform's PayBill. Payments collected on the platform PayBill are forwarded to the payout account you set, as described on your payment settings page.
• SMS units bought from the platform are charged at the rate shown when you top up. Units already used are not refundable.

4. Acceptable use

Don't use the platform to send spam or unsolicited bulk SMS, to break the law, to attack other networks, or to try to reach other ISPs' data. We may block messages or features that are being misused.

5. Availability and support

We work to keep the platform running and your data backed up, but we can't promise it will never be interrupted. Planned maintenance is announced in advance where we can. Report problems to the contact address below.

6. Liability

To the extent the law allows, we're not liable for indirect losses, such as lost revenue during an outage of your network or of a third-party service (for example M-Pesa, SMS gateways or your upstream provider). Our total liability is limited to the fees you paid us in the three months before the claim.

7. Ending your account

You can stop using the platform at any time. On request we'll give you an export of your customer and payment records and then delete them, except what we must keep by law.

8. Changes

We may update these terms. If a change matters, we'll tell you by email or in the dashboard before it takes effect. These terms are governed by the laws of Kenya.